Damaged door delivered.Phoned to get new door and take damaged one back. - Complaint about B&Q - A Spokesman Said

Damaged door delivered.Phoned to get new door and take damaged one back.

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Anne Reed

26/05/2017

Damaged door delivered.Phoned to get new door and take damaged one back.

Complaint about B&Q

Spoke to girl on the phone about this matter. Gave her clear details of the damage door and that I would need a replacement door to be delivered.Also for the damaged one to be taken away. This she assured me would take place today. 26th May. Delivery man came to take door away but had brought no replacement with him. This leaves me feeling very upset with the service I have received as my Joiner is booked for Monday. At no point did she say that it would take 4 working days to receive the new door. After talking to someone else today,they have rectified this matter and the new door should be with me on Tuesday, but unfortunately I will have to take yet another day off work. Anne Reed

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