attempted fradulent sale of 5 year warranty - Complaint about Evans Halshaw - A Spokesman Said

attempted fradulent sale of 5 year warranty

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eric barrow

28/05/2017

attempted fradulent sale of 5 year warranty

Complaint about Evans Halshaw

On 4th feb 2017 I went into the Wrexham branch to look at a new ford kuga. The salesmen pounced on me right away saying they can get me one by the 18 th feb and get me an exceptional deal for my part exchange if I signed for the car today. I said I also wanted the 5 year extended warranty which the salesman said I could pay for on picking the car up. It transpired that the exceptional deal for my car was £900 LESS than we buy any car, feeling duped by this I went back to the dealership and asked to cancel my order which they refused. Over the next few weeks they called me several times saying each time the car had been delayed eventually it was ready to pick up on 10 march which was 10 days into the 17 registration plate with mine still a 66 plate. On picking the car up I asked for my 5 year warranty to which they replied that it was in the post. After several phone calls and emails to which I had no reply I phoned Ford directly to see if indeed the warranty had been activated, I was shocked to find out that the dealer had got me a 2 year warranty running from 28 feb 2017 till 2019 which was a complete waste of time as the car was covered by a 3 year warranty anyway. Ford took up the matter for me and eventually got the required warranty and told me to seek some kind of compensation from the dealer as they had tried to dupe me to make it look like they had provided the required warranty. The 2 salesmen involved were made to resign their jobs however the dealer principal says I have no right to compensation as they have provided everything I ordered. I have contacted evans halshaws head office who keep passing me back to the Wrexham branch. Could anybody recommend what action I should take to take this matter further

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