Complaint about Vets Now | AWAITING RESPONSE
Complaint about Vets Now
On the evening of 13/5/17 (Sat) my 11yr old G/Shepherds back legs & a front leg collapsed at home due to CDRM which he had for 3 years, so "sadly" we knew this was the end. We contacted Vets now in Huyton explained everything, and that we didn't want to traumatise him further by carrying him to the Vets which he hates and he will be more comfortable at home. We asked them to "call out" to euthanize him I gave the details of his size, weight etc., the price quoted was £600. As it was so expensive I contacted other vets but none called out. Story short Sunday morning approx. 8.00am I rang Vetsnow again and requested the call out. I was informed that the Vet is busy (fair enough) but she would call at 6.30pm. Several hours and several calls later we were still waiting ! Eventually I got hold of a different Vet who had just come on shift and I had to give her all the info again, her quote was "£787.46" a difference of "£184.14" from "previous evening" (The "call out alone is £306.84!) I agreed to the cost as by this time as I was so emotional / upset etc. I just wanted him put out of his misery . (I had to pay upfront by card at 9.45pm). After hours of waiting & chasing up the Vet she eventually arrived at 11.40pm, "5 hours" later than what we originally expected and she was full of apologies. He was pts just before midnight. I know that they are busy but why offer a 24hr service if you can't maintain it. For the price they charge you expect a top class service. I will think twice before using or recommending them in future. More of a business service than a caring service to me. Disappointing service whatever !!!
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