Disappointing Service. - Complaint about Vets Now - A Spokesman Said

Disappointing Service.

Complaint about  Vets Now  | AWAITING RESPONSE


Vets Now

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kath mahon

29/05/2017

Disappointing Service.

Complaint about Vets Now

On the evening of 13/5/17 (Sat) my 11yr old G/Shepherds back legs & a front leg collapsed at home due to CDRM which he had for 3 years, so "sadly" we knew this was the end. We contacted Vets now in Huyton explained everything, and that we didn't want to traumatise him further by carrying him to the Vets which he hated, he would be more comfortable at home. I asked them to "call out" to euthanize him I gave the details of his size, weight etc., the price quoted was £600. As it was so expensive I contacted other Vets in the area but none called out. Story short Sunday morning approx. 8.00am I rang Vetsnow again and requested the call out. I was informed that the Vet is busy (fair enough) but she would call at 6.30pm. Several hours and "several calls" later we were still waiting! Eventually I got hold of a different Vet who had just come on shift and I had to give her all the info again, her quote was "£787.46" a difference of "£184.14" from "previous evening" (The "call out alone is £306.84!) I agreed to the cost as by this time as I was so emotional and upset etc that I just wanted him put out of his misery. (I had to pay upfront by card at 9.45pm). After a Traumatic emotional rollercoaster of a day and hours of waiting & chasing up the Vet she eventually arrived at 11.40pm, ( "5 hours later"), granted she was full of apologies but again I was so upset I didn't say anything I was just glad she arrived. He was pts just before midnight. I know that they are busy but why offer a 24hr service if you can't maintain it and especially with one Vet on site. For the price they charge you expect a professional well run service. I will think twice before using or recommending them in future. To me they seem to be more of a "business" than a "caring" service . Oh I did get a refund of £102 as they did not use the sedation as expected. It still does not justify the discrepancy of 2 different quotes ? Disappointing service whatever !

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