Flight change, flight seats - Complaint about Thomson - A Spokesman Said

Flight change, flight seats

Complaint about  Thomson  | AWAITING RESPONSE


Thomson

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No. 46 of 360 in Travel & Holidays

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Marianne England

29/05/2017

Flight change, flight seats

Complaint about Thomson

Firstly we chose our flight times so we could arrive in Greece at a decent time and depart at a later time, we received a letter about time changes over email!! it was a cold and very poor layout and lacking in professionalism!!!!! our flight is now a late arrival!! of evening to Greece oh and an early flight coming back!!!?? so we have effectively lost a day of our holiday!!!...and the fact it stated 7 nights is no excuse to be given an early flight back!!!! we have paid a lot of money !!!! for an all inclusive holiday which you clearly do not care about!!!!! we have lost a day of our holiday before we start!!! In between this and after several attempts!!!!! we have only managed to speak to a lady from first choice!! website about the flights who was less than understanding!! and less than interested !!! she palmed us off to Thompson.....we have never been able to get through to speak to first choice and Thomson since!!!!! we have paid!!!!! more money!!!! to select our flight seat....guess what.....only two separate seats!!! either side of the isles!!!!! and i am a nervous flyer!!!!and again guess what....we cannot get hold of anyone from the website!!!!!!!......... we work hard have saved and paid a lot of money for this holiday from 2/617...... we have all proof of paying for selecting a seat...and an upgrade for a room...... my partner works hard at his business and i am a nurse....to say we are disgusted and very very disappointed is a let down what is more disgusting!!!!!! is the lack of human contact to even grace us with a decent response!!! and phone call!!!! but you can take our hard earned money quicker than the speed of light!!!! we are flying this friday ...we will be proceeding with a stern complaint and compiling reviews...yes you hear this everyday however as we are both professionals and have worked extremely hard!!!!! for this holiday we WILL NOT be letting this go!!!... this has now totally spoilt our holiday!!! before we get there!!!!!! Kind regards Marianne and stuart

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