Free trial? Only pay for postage? - Complaint about Beauty & Truth - A Spokesman Said

Free trial? Only pay for postage?

Complaint about  Beauty & Truth  | AWAITING RESPONSE


Beauty & Truth

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Gitana Kariniauskaite

31/05/2017

Free trial? Only pay for postage?

Complaint about Beauty & Truth

Hello, I have recently purchased a trial products from this company, paid for postage and guess what? Only to find out that a 'FREE' trial is NOT FREE. After 2 weeks they will actually charge you and if you want to get your money back you have to send the 'free' trial items back to them otherwise you will not get your full refund. They will keep half of the payment until you return 'FREE' trial items back. OK, now... With your 'free' trial product you receive a massage which clearly says 30 days trial period and only to be charged for next shipped products after trial period and you can cancel at NO extra cost any time during this period, but if you call their support center they will try to fool you claiming that they have sent you notification about trial period being only 14 days and then you get charged automatically. I check my emails every day to make sure I've got all information I need, but there was no such email except notification about shipping. So I would really want to understand how is it that I have to pay for 'FREE' trial product. And I believe I am not the only one who's been fooled by them. Sincerely yours Gitana Kariniauskaite

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