Naziya - Complaint about DPD - A Spokesman Said


Complaint about  DPD  | ANSWERED


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Naziya Ali



Complaint about DPD

I was due a delivery for item on the 23rd April 2017, DPD tracking stated it had been delivered and signed for. However at the time I was at work and as sole resident at my address no one else could have signed for this item. DPD left no card so I asked the neighbours and got no response. Anyway contacted the seller , who informed me DPD insist that it was delivered. Then on the 30th May 2017 had a visit from the driver who was due to deliver another parcel, the driver stated he left it on the porch which meant he had forged my signature . Anyway as the item required a signature DPD have not fulfilled the terms of their delivery contract. I am now out of pocket for a item that I have not received and as the tracking information states delivered due to a unethical driver not much luck with a refund. My advise stay away when using this company and don't purchase from companies that use DPD as a delivery courier as there's a chance you will not get your items, where drivers will forge signatures to say items have been delivered and then little can be done in terms of refunds. Kind regards Naziya

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Andy Webb | 03/06/2017 09:35 | VERIFIED

Hello Nazyia, I am very sorry that you feel that way and that we have let you down. Please email your parcel number to our team, [email protected] and we we will look into it for you - Amy

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