Refund of over paid account. - Complaint about Bristol Energy - A Spokesman Said

Refund of over paid account.

Complaint about  Bristol Energy  | ANSWERED

Bristol Energy

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Peter Tame


Refund of over paid account.

Complaint about Bristol Energy

Complaint Details I cease being a customer of Bristiol Energy mid April 2017 as my year long contract had come up for renewalfor both gas and electricity . As the standing charges has risen exobitantly I swiched advising Bristol Energy why they had lost a customer and expected a final bill on submitting the final readings. Having received my bank statement I note they are still taking £30.00 per month . I e-mailed them and pointed out their error and requested an immediate refund. A rapid response is that they have revised my DD from £37.00 , a figure I don't know where that comes from, to £30.00 per month.Yes the same £30.00 currently being debited. Action required. Clearly the company need to employ persons whon can 1) Read English 2) Comprehend English 3) Act on the writting instruction in the appropriate manner. Just to clarify. I require an immediate refund. I have confirmation that I am a customer with another provider. I can provide copies of all correspondence to Bristol Energy Yours Truly

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Fleur Tucker | 06/06/2017 08:59 | VERIFIED

Dear Peter, I believe our Complaints Advisor has now contacted you to apologise for this issue, explain how the situation arose and offer a goodwill gesture for this inconvenience. I can confirm that a final bill has now been issued, and all credit on your account, including any direct debit payments taken after you left us, will be refunded to you.

Fleur Tucker | 06/06/2017 09:01 | VERIFIED

Bristol Energy is committed to maintaining high standards of service to all our customers and we regret that we have not met these standards on this occasion. I'd like to apologise again for the inconvenience you have experienced, and please do not hesitate to contact us if you have any further questions.

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