UNAUTHORISED Take over of my Electricity acoount - Complaint about Green Star Energy - A Spokesman Said

UNAUTHORISED Take over of my Electricity acoount

Complaint about  Green Star Energy  | ANSWERED


Green Star Energy

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ANGELA DALLAS

02/06/2017

UNAUTHORISED Take over of my Electricity acoount

Complaint about Green Star Energy

My supplier of electricity is UTILITA. When phoning them12/05/2017 I as advised that Green Star Energy was trying to take over my a/c. I had never heard of them. Did not know they existed. Given their contact details I called them 5:40 spoke to two people who investigated & advised me that Flat 48 in the same complex was moving to them and that it was an error on their part. I am flat 50 and not even on the same floor in the building.I gave them my meter serial number for checking..They promised to fix the problem & assured me that my account would remain with Utilita & the take over had not yet been initiated.They advised me to place a formal complaint and transferred me to do this.I have to date never received any correspondence or call back from Green Star Energy. I called Utilita to advise change of address to be informed that my account was taken over even though they had tried to prevent it. This to me is identity theft. Who are they? What right do they have?Why am I not protected?My account is with Utilita. I have not given anyone permission to move it. I have not sourced any other quotes.

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Greenstar Energy | 06/06/2017 11:11 | VERIFIED

Hi Angela, if you could please provide me with your account number I can look into this further for you. Thank you, MA


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