Parcel signed for by driver ..... twice - Complaint about DPD - A Spokesman Said

Parcel signed for by driver ..... twice

Complaint about  DPD  | ANSWERED


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Krea Boyle

02/06/2017

Parcel signed for by driver ..... twice

Complaint about DPD

I had a parcel due for delivery on the 30th may . The parcel went out for delivery at 08:04 , got in a traffic accident at 17:48 and was returned to the depot. Which seems fair enough however the same parcel was sent out for delivery the next day and I missed the driver by minutes but 2 hours after I missed him the tracker on my app stated that the package was delivered and signed for by a person I am 100% sure is the driver !!!! On the 1st of June the parcel was out for delivery again and again got caught in a traffic accident and was again sent back to the depot. 2nd of June out for delivery delivered and signed for by someone else. Honest to God I have never in my life had to deal with a more ridiculous farce of a company . I have contacted them and they explained that my parcel has been delivered to the wrong address TWICE and the driver has had to retrieve it twice. I believe that the driver is signing for my parcel so he does not have to return to depot in the evening. I am so frustrated .

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Andy Webb | 06/06/2017 07:23 | VERIFIED

Hello Krea, I am very sorry for the issues you've had with this delivery. I understand that this must have caused some confusion and frustration. If you could please email your parcel your parcel number to [email protected] and we will look into it for you Amy Social Media Team


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