Terrible customer service have had my watch for 3 months!! - Complaint about Watch Shop - A Spokesman Said

Terrible customer service have had my watch for 3 months!!

Complaint about  Watch Shop  | AWAITING RESPONSE


Watch Shop

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Megann Mccleave

02/06/2017

Terrible customer service have had my watch for 3 months!!

Complaint about Watch Shop

I sent the watch away over 3 MONTHS ago I emailed several times telling my issue... the strap on the watch had broken within 6 months of having it (disappointing in itself) and I was asked to send the watch to be repaired at no point was I told there could be a chance it could infact cost ME to repair the watch I was told it was under guarantee! if I hadve knew a: it would have taken this long or b:i would've been charged I would've just taken it somewhere local instead and had it fixed that day I've had little interraction from the team and when I have they have been rude, blunt and dont seem to be understanding in the slightest, they never notified me that I would have to pay until I had to ring myself as I was concerned over the time frame and the watch being away so long, (3 MONTHS!!) I was told by customer services she would ring me back within the hour to let me know what was going on she never did I rang the following day to be told " the manufacturer has your watch the manufacturer has had your watch for the past 3MONTHS it hasn't been fixed you need to pay for it" I'm honestly appalled why wasn't I told I would need to pay for it when I stated the strap was broken when I first sent it away? I'm so disappointed this watch was a gift for my husband and the service I've received from yourselves has put me of ever ordering with you again! I'm still currently waiting on my unfixed watch to be returned WHAT A WASTE OF TIME

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