All self service checkouts closed, with only one till open - Complaint about ASDA - A Spokesman Said

All self service checkouts closed, with only one till open

Complaint about  ASDA  | CLOSED


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Sid Hensley

03/06/2017

All self service checkouts closed, with only one till open

Complaint about ASDA

For the past few Saturdays, after 6am, becoming a busy time for early weekend shopping, I have found ALL self service checkouts closed, with only one staffed checkout available. Queues of 3-4 shoppers with full trolley's are regular, when I have only a minimal amount, I believed self services checkouts, were provided for customer like myself. Staff will not open these, until the intervention of a manager. On one such occasion, the manager said 'queues at this time of the morning are totally unacceptable', then instructed the self service tills be opened. That was just one helpful manager. Whereas today, another manager pointed out that this time of the day was early for self checkouts, despite the queues. This is a store that offers 24 hour shopping, but is offering very little customer service.

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Sid Hensley | 18/06/2017 08:27

For the past few Saturdays at 6am, self service checkouts have been open, thus, no queues. The one checkout assistant, now monitors 5 self service checkouts, instead of just serving one.


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