Appalling customer service - Complaint about Wren Kitchens - A Spokesman Said

Appalling customer service

Complaint about  Wren Kitchens  | ANSWERED


Wren Kitchens

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Tracie Jermany

03/06/2017

Appalling customer service

Complaint about Wren Kitchens

I ordered a new kitchen including top of range sink. I took the salesman and pointed out which one I wanted. None of the sinks in the showroom had a name on them. On opening the sink it was the wrong one. I telephoned and was told mine was discontinued. Noone bothered to tell me or offer another choice, just sent an inferior sink and charged the same price. After endless non returned calls, emails sent to wrong address I am now told I should have checked the order! How can you check something with no name? Under the consumer act, it has to be what I pointed out on display. Stop trying to get out of a very obvious ordering mistake by your sales team and covering it up with saying it was discontinued so must be my fault. Disgraceful customer service all round.

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Wren Kitchens | 13/06/2017 16:23 | VERIFIED

Hi Tracie, If you could please confirm your order details, I will look into this for you. Regards, Adam


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Tracie Jermany | 20/06/2017 13:55

I have been dealing with Hannah Bayesian. Order reference 286522. I am happy to forward all emails and reports to you

Tracie Jermany | 21/06/2017 10:58

Sorry Hannah Bateson.

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