Phone charges for receiving text messages - Complaint about Minted Mobi - A Spokesman Said

Phone charges for receiving text messages

Complaint about  Minted Mobi  | ANSWERED


Minted Mobi

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No. 15 of 544 in Other

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Sara Lyons

04/06/2017

Phone charges for receiving text messages

Complaint about Minted Mobi

I've been charged loads of money for receiving text messages from Minted Mobi. I don't recall signing up to anything. I don't want these messages. It's a complete scam to charge people for receiving a text message. How can I stop receiving these messages?

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Sara Lyons | 02/09/2017 11:40

I contacted Minted Mobi again and insisted that I had not signed up to their service. I asked for my complaint to be escalated to a more senior person and I asked for proof that I had signed up to the service. Instead, they contacted me and said again that I had signed up to the service but they would refund all of my money. And I have now received a full refund.

Sara Lyons | 02/09/2017 11:44

I'm obviously pleased to get all my money back but I still don't know how (if) I signed in to the service in the first place. My phone company has placed a bar on my phone so I won't get caught out by anyone else. I also contacted OfCom to tell them about my experience. They would not investigate as they have not received enough complaints so please contact them if you have also had problems.


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