Phone charges for receiving text messages - Complaint about Minted Mobi - A Spokesman Said

Phone charges for receiving text messages

Complaint about  Minted Mobi  | ANSWERED


Minted Mobi

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Sara Lyons

04/06/2017

Phone charges for receiving text messages

Complaint about Minted Mobi

I've been charged loads of money for receiving text messages from Minted Mobi. I don't recall signing up to anything. I don't want these messages. It's a complete scam to charge people for receiving a text message. How can I stop receiving these messages?

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Sara Lyons | 25/07/2017 08:56

So, Minted Mobi have refused to refund the full amount as they say I did send the PIN back and they sent me lots of messages about the service to let me know I could cancel it. Of course, I ignored these messages as I hadn't signed up to anything and I thought they were spam. My phone provider has confirmed that I did not return the PIN so did not sign up to the service.

Sara Lyons | 25/07/2017 08:58

Interestingly, my phone provider also said this: 'although a PIN may have been sent to you, it is not always the case that a reply needs to be sent. In most cases, your mobile number can be provided as a billing method via an online website or form and once the PIN is entered into this form or website, it would confirm your acceptance of any applicable fees.' Illegal?


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