Game bugs and issues.. keep logging but nothing gets done about issues - Complaint about Playrix games - A Spokesman Said

Game bugs and issues.. keep logging but nothing gets done about issues

Complaint about  Playrix games  | AWAITING RESPONSE


Playrix games

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Donei Joubert

04/06/2017

Game bugs and issues.. keep logging but nothing gets done about issues

Complaint about Playrix games

Good day It has now been several weeks that I kept logging VARIOUS in game issues. Each time I get computerised replies with things like "we get huge amounts of complaints and are under staffed" or "a new update will fix all issues" (yet after such update I seem to have even more!!!) OR better yet "the issue is resolved because now they are aware of the problem".. etc etc. Problem is that they do NOT fix the bugs. I keep asking assistance but to no avail. I have now felt that this us my last resort to take matters public so people can be made aware of this corruption. I kept playing the game for more than 2/3 months and has worked myself up to a level 48 player. Yet today I kept having loading issues. I logged a complaint and followed all the troubleshooting suggestions to fix the issues/bugs. Last was to uninstall and reinstall the game.. which I did knly go now find that they have taken my status down to a level 29 almost down to beginner stage. I have tried 50 times to log a complaint but it seems I have been blocked to do so. It keeps giving me "server errors" to "oops something went wrong". This is really ridiculous to me... specially considering they never waisted a second to take money from me when I wanted to buy game coins/cash or goods. I feel I am not getting my monies worth and if I have to contact the national board of complaints department to bring this to light I will, this is poor customer service to say the least. I am also sure I am not the only victim in this game with all the issues they seem to be having. I ask if someone is there that can do anything about this to please take this matter further. I am a very unhappy gamer and ghis has to be the worst experience I ever had with a online game I played and I have played quite a few in my past. I also bought coins in those fames but never had any issues like I do here!!!

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