poor quality carpet - Complaint about Carpetright - A Spokesman Said

poor quality carpet

Complaint about  Carpetright  | AWAITING RESPONSE


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charlene offord

05/06/2017

poor quality carpet

Complaint about Carpetright

long story short version... don't buy from them. new carpet in only half brought with the fitters. Then installed for the second time, damaged my door frames and skirting's, and door runners were bent to fit. The carpet started to have dye run through them like black ink spots, then little carpet shoots started to come up. Then after phone call phone call finally replaced the carpet, to be promised will have better carpet but same colour. Then new fitters came, same colour went down but different carpet quality went down, even worse. Damaged skirting's again doors areas. Guess what new ink spots again coming through the carpet.... never ever have I been so stressed out about a bit of carpet.. now waiting for my refund ? If I get one as Consumer Act 2015 I have the right for a full refund in 30 days.

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