Charge for EHIC - Complaint about EHIC Direct - A Spokesman Said

Charge for EHIC

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

4 stars

No. 7 of 134 in Healthcare

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Michelle Kay

05/06/2017

Charge for EHIC

Complaint about EHIC Direct

I googled EHIC to renew my family's EHIC cards and went ahead and paid the fee without realising this service was available free on the NHS website. It was an no point made clear to me on the EHIC Direct website that this was a free service for which they charged for checking and submitting applications. This is totally underhand and unacceptable to me. I would like a refund.

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EHIC Direct | 06/06/2017 10:43 | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you made the application in error. You can always cancel your application via https://ehicdirect.org.uk/contact.html. Alternatively please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct - 0303 031 4779


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