My Hermes closes Drop Off to increase Collection sales - Complaint about myHermes - A Spokesman Said

My Hermes closes Drop Off to increase Collection sales

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myHermes

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Caroline Waters

05/06/2017

My Hermes closes Drop Off to increase Collection sales

Complaint about myHermes

Our Hermes Drop Off/Collection was literally 5 minutes from where I live. Hermes decided to close service to this store as a means of forcing customers to use 'Pick Up' service. The Pick Up service results in significantly greater expenditure as Hermes charge for individual parcels despite the fact that the courier is making ONE TRIP to the address to collect. This means that if you are selling on E Bay for example and have several parcels to dispatch each item gets hammered with a Collection fee. When I inquired why the local Drop Off point was no longer available they suggested I use their 'collection' service. Hermes didn't tell the store owner that he is no longer a drop off point...he couldn't log into the Bar code reader which was how I came to discover this. Every question I put to Hermes was met with 'use the collection service'. The last thing I want is the Hermes courier collecting from my door step they are a surly bunch of untrustworthy individuals as evidenced by the number of complaints on this site.

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