Completely misled! - Complaint about EHIC Direct - A Spokesman Said

Completely misled!

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

4 stars

No. 7 of 134 in Healthcare

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Paul McCarthy

05/06/2017

Completely misled!

Complaint about EHIC Direct

I wanted to apply for the free European health insurance card for my baby daughter who is nearly 2. I already have my own card which I only just renewed last year but they had the cheek to charge me for mine too. How is that a checking service if they haven't checked that out??? their website address is so misleading, I believed it was the official government website. The application form is at the top of the page so by the time you be completed all the details and ticked a box, do you realize you have been hoodwinked. Totally unfair and have tried to telephone repeatedly for a refund but cannot get through!

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Paul McCarthy | 06/06/2017 12:23

As above, your cancellation form on your website does not work , it says due to technical difficulties! Your 0303 number directs you to an 0845 number which is chargable on mobiles and rings out for ages costing a small fortune and never getting through. We have sent an email complaint to your support email, you have our details, please just refund us.

EHIC Direct | 29/06/2017 09:25 | VERIFIED

Dear Paul McCarthy, Thank you for your message. Ehic Direct do not operate any 0845 number ranges. Please call 0303 031 4779 Option 2 then Option 0, Monday - Friday 10am-5pm, where one of our customer services agents will be happy to resolve this for you. Kind regards Customer Services Ehic Direct


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