hotel we booked was no longer there - Complaint about Holiday Gems - A Spokesman Said

hotel we booked was no longer there

Complaint about  Holiday Gems  | ANSWERED


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janet gatley

06/06/2017

hotel we booked was no longer there

Complaint about Holiday Gems

we arrived only to find the hotel we had booked had been pulled down and a new one in its place. that was fine except they had no booking in my name and were fully booked. we ended up staying in a 1 star apartment, with hardly any facilities. when we phoned for our taxi that i had pre paid for there was nothing booked in my name so we had to fund our own taxi back to the airport. as you can imagine i am not at all happy, it doesnt make it any easier as i am partialy disabled

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Beryl Robins | 09/08/2017 09:54 | VERIFIED

Unfortunately, we must refute the claims made in this review which has been handled through the complaint process.


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