Poor Customer and Installation Service - Complaint about Wren Kitchens - A Spokesman Said

Poor Customer and Installation Service

Complaint about  Wren Kitchens  | ANSWERED


Wren Kitchens

3 stars

No. 3 of 150 in Property

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Wasiu Fadahunsi

06/06/2017

Poor Customer and Installation Service

Complaint about Wren Kitchens

My wife and I paid for our new kitchen with all excitements and with a promised that the kitchen will be fully installed within two weeks. We are in the fourth week now, with no clear indication of when it is likely to finish. The whole installation has been marred by a series of damaged products, the fitter not keeping to his word, doing two or three jobs at the same time. Please, we need to have our house back. We would have been better off not to even change the kitchen in the first instance, or better still, seek for a competitor that will value their customer and a company that understand the ethos of their business.

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Wasiu Fadahunsi | 20/06/2017 16:45

This is over a week now and no any contact made with respect to the poor customer service and uncompleted installation after six weeks.

Wren Kitchens | 21/06/2017 13:01 | VERIFIED

Hi Wasiu, I'm very sorry to hear this. I have chased today and asked that you be contacted as a matter or urgency. Regards, Adam


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