DPD forged signature - Complaint about DPD - A Spokesman Said

DPD forged signature

Complaint about  DPD  | ANSWERED


DPD

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Dominic Potter

06/06/2017

DPD forged signature

Complaint about DPD

19 May 2017 12:58 Leicester Your parcel was refused 19 May 2017 08:10 Leicester Your parcel will be with you today liar, you provide a signature which is not from my family!!!! How can you do this???

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Andy Webb | 10/06/2017 11:55 | VERIFIED

Hi Dominic, I am terribly sorry to hear of the issues you have had with this one. When a parcel is refused we ask for a signature as the drivers GPS is in the correct location I can only assume that he is tried a neighbour in error who wasn't expecting a parcel and hence refused it. I appreciate that this is greatly inconvenient for you. The depot management will look into along with the [cont]

Andy Webb | 10/06/2017 11:57 | VERIFIED

Make it Right team to ensure that this is addressed and doesn't happen again. When a parcel is refused it is held in the depot and we request further instruction from the sender. They didn't get back to us in the allotted holding time so it has been returned to the sender. Again, I appreciate that this is an inconvenience but we no longer have the parcel so you will have to contact the sender.


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