Vodafone won't reimburse the money it owns me despite numerous follow up - Complaint about Vodafone - A Spokesman Said

Vodafone won't reimburse the money it owns me despite numerous follow up

Complaint about  Vodafone  | ANSWERED


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Cecile Dodeler

07/06/2017

Vodafone won't reimburse the money it owns me despite numerous follow up

Complaint about Vodafone

I contacted Vodafone last June to shut down all my 3 accounts with the company as I moved abroad and didn't need them anymore. Unfortunately, this request was not put through correctly and only one account was shut down. Consequently, through the course of the year, my account was debited monthly for a service I didn't need nor use. As soon as I realised this, I contacted Vodafone to request reimbursement and an immediate stop of the last 2 remaining accounts. The call lasted at least 41mn and costed me over £20. ( as I live abroad) but nothing was done: accounts still in operation, no money reimbursed. On my last visit to London almost a month ago, I seeked assistance from a store which put me through Vodafone customers services; once again I waited a very long time and was promised that the money will be rimbursed within 7 working days. Still hasn't been credited to my account. Vodafone, take responsibility, reimburse your customers when you make a mistake. I need this money, this is a fairly large amount that you have purely stolen from me. REIMBURSE ME and stop causing me stress and wasting my time.

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Phil Wilson | 09/06/2017 10:16 | VERIFIED

Hi Cecile, Apologies for any inconvenience this may have caused. So our team can help, email us directly here: http://vdfn.co/E195 Thanks, Vodafone Social Media Team


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