Wren hiding behind contract T&Cs - Complaint about Wren Kitchens - A Spokesman Said

Wren hiding behind contract T&Cs

Complaint about  Wren Kitchens  | ANSWERED

Wren Kitchens

3 stars

No. 3 of 150 in Property

Want to resolve an issue with Wren Kitchens?

Make a complaint

Or simply share your experience

Write a review


Compare & switch

User photo

Cheryl Bloomfield


Wren hiding behind contract T&Cs

Complaint about Wren Kitchens

We were warned about Wren and their poor customer experience reputation, but as with many others, we fell in love with the kitchen and were pulled in by a discount to close the deal! Anyway there were issues along the way (poor Wren fitter recommendations, poor designs for size of the space etc) - but we were on the ball and generally found the multiple different people generally helpful and got the kitchen eventually delivered and installed. Now we have multiple items left over, unopened in boxes that were obviously never needed. I phoned up to ask for a refund for the unused items (as far as I can see they are generic items, not bespoke to us/our kitchen) and was told immediately that "it's in your contract that we don't issue refunds or accept returns"! I had 3 designers and 2/3 home visits to measure up - I fully believe Wren should have known what items I needed or not! But apparently "I'm responsible to get a third party to check this". Wren fitter choice didn't turn up, so we had to find our own fitter, which meant the start date was later than we had planned, so the kitchen was sitting in boxes a few weeks before we could even start. I now have over £200 of materials I do not need, which Wren refuse to even enter into conversations about. Hiding behind the T&Cs of the contract, which I think is terrible customer service. I've spent just shy of £8k you'd think they have some sort of customer care. Very disappointed and upset that this has occurred as the fitting of the kitchen actually went very smoothly (which was not expected from all the stories I had heard!)

  • supporters 0
  • social reach 0

Wren Kitchens has responded

  • Conversation with company (4)
  • User comments (0)

See previous messages

Wren Kitchens | 16/06/2017 15:57 | VERIFIED

Hi Cheryl, Thank you for your details. I have forwarded your comments on to our Customer Care management team and asked that they investigate. You will be contacted directly in due course. Regards, Adam

See previous comments

Please sign in to comment.
  • Reviews
  • Complaints

44 reviews of Wren Kitchens

Write a review

163 other complaints about Wren Kitchens