Very poor service from Wren Kitchens - Complaint about Wren Kitchens - A Spokesman Said

Very poor service from Wren Kitchens

Complaint about  Wren Kitchens  | ANSWERED

Wren Kitchens

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Matt Parselle


Very poor service from Wren Kitchens

Complaint about Wren Kitchens

Our kitchen has still not been completed nearly three months after it was delivered. The first fitter they sent was completely useless, and the work done so far has been of substandard quality and the units have not been fitted correctly. After numerous phone calls to Wren they eventually sent a second fitter who was shocked at the quality of the workmanship and has written a report on his findings. This was three weeks ago and Wren have still not contacted us. Instead we have had to continually phone them to try to get updates. The customer service has been frankly appalling and we will now be speaking to the furniture ombudsman and seeking compensation.

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Matt Parselle | 16/06/2017 18:00

What a joke this company is. We were told by a Wren representative that we would be contacted by one of the installations team by the end of this week AT THE LATEST. Well, it is now Friday evening and, once again, we have not heard anything. This is the second time this has happened. We are left with a shoddy, unfinished kitchen which we have wasted £12000 on. We want compensation NOW.

Wren Kitchens | 20/06/2017 10:31 | VERIFIED

Hi Matt, I have chased this for you, and stressed the urgency. I will keep you updated on here, and via Twitter DM. Regards, Adam

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