Product Support AG - Complaint about Currys PC World - A Spokesman Said

Product Support AG

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Elizabeth Rickels

09/06/2017

Product Support AG

Complaint about Currys PC World

I cancelled this as soon as I got home from buying a laptop, 4 weeks ago. You've still charged my credit card £6. When I bought the laptop, your customer service advisor told me it was necessary to have in order to secure the deal, but I could cancel the DD any time. I did, less than 30 minutes after purchase, but it's not actually a DD is it, if you're charging it to a credit card. I'm fuming about this.

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KNOWHOW TOHELP | 09/06/2017 14:21 | VERIFIED

Hi Elizabeth, thank you for getting in touch and bringing this matter to our attention. I can certainly look at the agreement and cancel at your request with the consideration of a refund. I would just require your full address, make/model of the laptop and a contact number? This can be sent via email directly at [email protected] quoting reference SPK173 along with you initial correspondence.


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