Company misleading information - Complaint about EHIC Direct - A Spokesman Said

Company misleading information

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

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No. 7 of 134 in Healthcare

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Karen Taylor

09/06/2017

Company misleading information

Complaint about EHIC Direct

Paid £34.50 plus another £5.00 taken out my account yesterday that I knew nothing about. They give misleading information saying the law had changed on ehic cards and that £34.50 is chargeable.

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Karen Taylor | 19/06/2017 13:36

As per my previous messages with you under a separate complaint, you had advised me to contact your Call Centre and I am constantly put on hold. I am not going to waste anymore of my time nor money trying to speak to you. I expect to receive a full refund of £39.50 and my family's personal details deleted from your Cloud as I did not sign up for this otherwise I will be taken legal action.

EHIC Direct | 28/06/2017 15:27 | VERIFIED

Dear Karen Taylor, Thank you for your message. Ehic cloud is a product that you would have signed up to at the checkout process. We are sorry to hear that you had signed up in error. We would of course be happy to cancel and refund this to you. Please call 0303 0314 779. Please select Option 2 then Option 0. Kind regards Customer Services Ehic Direct


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