Item not delivered!! Possible fraud! - Complaint about DPD - A Spokesman Said

Item not delivered!! Possible fraud!

Complaint about  DPD  | ANSWERED


DPD

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No. 5 of 35 in Delivery

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Carli Lillies

09/06/2017

Item not delivered!! Possible fraud!

Complaint about DPD

My parcel says it's been delivered and signed for at 14.02 today by the name Lillies. This is a lie and I want to see a copy of that signature! It has not been delivered by your driver. Disgusting service and now my son is missing out on his competition tomorrow. Item no:15976669557160

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Andy Webb | 13/06/2017 08:03 | VERIFIED

Hello Carli, I'm very sorry for the issue with your delivery. One of the team will look into this for you and we will be in touch as soon as possible with an update Amy

Andy Webb | 13/06/2017 11:14 | VERIFIED

Hi Carli, thank you for your patience whilst we have been looking into this for you, I am so sorry to hear that your package was misdelivered on the 9th. I can see that an investigation has been raised and our depot are working to get this resolved as soon as possible. The driver is due to return to try and resolve this today. Once again I am so sorry for the issues with your parcel. [Chris]


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