Catalogue of mistakes - Complaint about Mercury Holidays - A Spokesman Said

Catalogue of mistakes

Complaint about  Mercury Holidays  | AWAITING RESPONSE

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Caroll Moore


Catalogue of mistakes

Complaint about Mercury Holidays

Paid nearly £12,000 for a package holiday. - only 5 tickets arrived instead of 14 ? - advised not to worry as long as we had check-in reference. - then Ryanair's confirmation arrived 13 people to check- in instead of 14 ? Then had to contact MH again and wait for another reservation and ticket. 4 Grandchildren already had seats reserved by ? MD or Ryanair but their parents didn't. MH accused us of reserving them although we coulcng even get onto Ryanair's check-in website with the email supplied !!! Then discovered MH had lusted grand child's surname completely wrong !!! Had to check-in early which cost around £100 as feared the 4 grandkids would be sitting alone !!! Not to mention the cost of constantly phoning MH. They refused to upgrade us to higher hotel board if room or compensate us fir all our troubles !!!!!!!!!

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