Ordered iPhone 6s, they sent iPhone 5, I returned the iPhone 5, they didn't refund my €355 - Complaint about HK Betty Technology - A Spokesman Said

Ordered iPhone 6s, they sent iPhone 5, I returned the iPhone 5, they didn't refund my €355

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Sibeal Ni Lubhaing

12/06/2017

Ordered iPhone 6s, they sent iPhone 5, I returned the iPhone 5, they didn't refund my €355

Complaint about HK Betty Technology

At the start of May, I paid €355 for an iPhone 6s for my daughters birthday. She was really looking forward to getting the iPhone 6s. HK Betty Technology set out an iPhone 5. We were very disappointed. I returned the iPhone 5, as they promised to sort out the problem. I returned the phone to the address that came with the package, HK Betty Technology Ltd in Cardiff, by registered post. On the 19th of May the phone was signed for and delivered at HK Betty Technology Ltd. Royal Mail even confirmed this with me when they checked their delivery records. HK Betty Technoloy are now refusing to refund my €355 and claim they never received the package. My daughters birthday has come and gone and I do t have the funds to buy another phone for her. This has been a very upsetting experience. I am at a loss at what to do, after I paid extra money to return the phone they sent by mistake. Royal Mail say I may have fallen victim to a scam.

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