Cancellation Issues - Complaint about Xercise4Less - A Spokesman Said

Cancellation Issues

Complaint about  Xercise4Less  | AWAITING RESPONSE


Xercise4Less

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Tiegan Rogers

12/06/2017

Cancellation Issues

Complaint about Xercise4Less

I told my local Xercise4Less that I was moving and therefore needed to cancel my membership over the phone. They told me to come in - which I did and then was assured it was done. Months went by and I had moved but payments still coming out so emailed and was told that I hadn't cancelled and my mum was getting letters from 'debt collectors'. Was told I had to call to settle the £9.99 fee but when I called I was constantly put on hold and then told that the charge was now £19.98 instead. Disgraceful service from this company.

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