Beyond Livid - Parcel 'signed' for a week ago but unable to find! - Complaint about DPD - A Spokesman Said

Beyond Livid - Parcel 'signed' for a week ago but unable to find!

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Abiagil Ross

13/06/2017

Beyond Livid - Parcel 'signed' for a week ago but unable to find!

Complaint about DPD

I am beyond livid, having placed a very expensive order on the 4th June, due for delivery on Tuesday 6th. Having tracked this it was 'signed' for. I contacted the sender and they have opened an investigation with DPD. A week later I am STILL being told they have contacted the driver again, its a business address and DPD deliver daily so have spoken to the driver each day since trying to resolve. The sender has sent over the signature and it does not resemble the person's signature in the slightest. I am now stuck having not resolved this over a week later.I am £200 down and without my order! The sender said as there is a signature they will need to go to the police??? Feeling extremely frustrated having called both the sender and DPD everyday! PLEASE help to get this sorted asap! Thank you so much for your help in advance.

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Andy Webb | 14/06/2017 15:12 | VERIFIED

Hi Abiagil, I am so sorry to hear about the issues with your delivery. Do you have a parcel number we can take a look into for you? [Chris]


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