my 2 yr olds birthday - Complaint about Chessington World of Adventures - A Spokesman Said

my 2 yr olds birthday

Complaint about  Chessington World of Adventures  | AWAITING RESPONSE


Chessington World of Adventures

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Michelle Tondel

13/06/2017

my 2 yr olds birthday

Complaint about Chessington World of Adventures

Hi, I visited chessington yesterday 12/6/17 there was 6 of us in total as it was my son's 2nd birthday. When we had arrived a number of the rides were closed ( Ramesis Revenge, safari, Peeking Heights) and a few of the rides didn't open until lunchtime ( Dragons Fury and Dragons Fall) . I was very disappointed to have this experience and not be told when purchasing a overly priced ticket. I can appreciate rides need to be maintained but the park doesn't open until 10 and no one adviced us of this before buying the tickets. I contacted chessington directly when I got home to receive this response As far as our rides are concerned, we do our utmost to ensure that they are available for use by our guests at all times of the day- I am sure you can appreciate it is in our best interests to keep our rides open. However, due to the mechanical nature of the rides, there are certain occurrences beyond our control that can temporarily impact the opening of the ride. While we do all we can to avoid these they can be unavoidable, whenever they do arise we work with our full-time engineering team to resolve the concerns. Furthermore, as per our terms and conditions any of our rides may be closed throughout the day without warning or compensation. I do apologise for any impact this had on your day. In regards to your feedback about our parking fees, 10% of every car parking fee will be donated to the Chessington Conservation Fund which will help to protect the future of nature and wildlife through conservation work and education at Chessington Zoo, in the local community and worldwide.

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