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Karley Jones

14/06/2017

Lack of information

Complaint about National Holidays

Torquay special 2 June 2017 1 got to coach station and waited 30 mins for coach there were no show there was taxi waiting there aswell a man got out and said are u going to Torquay we said yes he said I'm taken u to Preston so let's go We got to Preston but he took us to the wrong side so we had to drag our cases round they was doing work on the new doors the builders had to let us through the doors what was locked 2 got on coach got told to sit anywhere some people was not happy because people was in there seats 3 got to services station had to change coach we had to wait again for all cases to sorted out we never got told we were changing coaches I am recovering from bowel cancer and it's the first time I been away since the operation it made very ill with the stress I always gone with national holidays and never had a problem Thank you

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