No refund when cancelling cover after 5 months - Complaint about The AA - A Spokesman Said

No refund when cancelling cover after 5 months

Complaint about  The AA  | ANSWERED


The AA

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Fiona Marshall

14/06/2017

No refund when cancelling cover after 5 months

Complaint about The AA

Had paid for years cover on 31st Jan and have since purchased a new car when I asked to cancel membership been advised there would be no refund who do I complain to .

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Samantha Ladley | 28/06/2017 15:50 | VERIFIED

Hi Fiona, unfortunately the terms and conditions states that there's no refund for membership outside of the 14 day cooling off period on an annual policy. We can give you the option to freeze the membership for a number of years so you can re-start the remaining time of your cover when your current vehicle cover ends. You can contact our membership team on 03433164444 to discuss this option.


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