EHIC card renewal scam - Complaint about EHIC Direct - A Spokesman Said

EHIC card renewal scam

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

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Grace Gardiner

15/06/2017

EHIC card renewal scam

Complaint about EHIC Direct

I applied yesterday to renew mine & my husbands EHIC card. Having googled EHIC renewal this was the first website that came up & shows all the authenticy of the correct site. Having gone through the questions I also gave my bank details to make a payment. i thought it was odd as it was previously free but as that was a few years ago assumed times had changed. However after completion, I went back on line to check & sure enough discovered I had been taken in by what I consider to be an absolute scam. I am absolutely furious that this should be allowed. I rang my bank to stop the payment but despite obtaining an authorization number from them I still had to contact the company to pass this on so as to stop the payment. Well, telephone number all go to recorded messages whereby it charges to listen to them before it goes dead. One number is no longer in use. I was prevented from email. I regard this as being away that a refund is prevented. How the hell can you get a refund when they are not contactable online unless you are purchasing!! Shame on them for being allowed to trade. Disgusted.

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EHIC Direct | 29/06/2017 15:20 | VERIFIED

Dear Grace Gardiner, Thank you for your email. If you would like to cancel an application you may do so by one of the following ways.Email: [email protected] or please call 0303 0314 779, please press Option 2 then Option 0 Monday - Friday 10am-5pm. Kind regards Ehic Direct.

Grace Gardiner | 30/06/2017 09:31

Thank you Michael for your response & understanding earlier today & for the refund. It is much appreciated & restored my faith in customer service. Regards Grace


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