Refusal to refund me full purchase price of bed! - Complaint about - A Spokesman Said

Refusal to refund me full purchase price of bed!

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Gillian Wright


Refusal to refund me full purchase price of bed!

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Do Not, I repeat Do Not purchase a bed from this company. They are unprofessional, liars & tricksters. Cowboys.. I purchased a double bed 3/4 weeks ago. Excited on the arrival of my new bed, I happily paid cash. On the fourth day of unpacking & putting it together (due to it being my off day from shift work) we realised several parts were missing as well as several bits broken. Disappointed, I immediately rang them up complaining & insisted I wanted a full refund. They proceeded to try & pursade me to keep the faulty goods, (this went on for some time) insisting they would send out new replacement parts. I point blank refused. I wasn't having none of it. They then requested that I email across pictures of the damaged parts, of which I did. Eventually, a day was booked in for collection. Well, the moment they received back their faulty item at their depot, that was it. They had me chasing them up every day ever since.. Phone calls, emails. Quoting my bank details over & over & over again. Only to have them keep saying I gave them wrong details; hence why it's not gone into my account. LIES! Then it was the person who normally goes to the bank is off. Then, it was because they only go to the bank once a week, so I have to wait until the following week. The list of excuses went on & on.. I insisted I speak to the manager (Ray) who proceeded to hang up on me, because I told him I was going to lodge a complaint. Weeks later; hardly any sleep, stressed with less hair.. They finally made a refund back to my account. However, they deducted £30 off the purchase price. Apparently, due to 'I waited 4 days before I unpacked the item & alerted them that there was a problem'. So therefore, I was charged for the returning their shoddy bed. Companies like this should be SHUT DOWN!! **Be WARNED** Do Not, I repeat, Do Not Buy from this company.

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