This is misreprentation - Complaint about EHIC Direct - A Spokesman Said

This is misreprentation

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

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Keith Mildenhall

15/06/2017

This is misreprentation

Complaint about EHIC Direct

Wishing to renew an old ehic card quickly for my upcoming holiday, I used Google to find the relevant agency. EHIC Direct came as top site. It looked official, indeed it uses the colours and layouts of the NHS. Having gone through the registration process I found myself at a payment page. This surprised me but the site appeared to advise that this charge was official following a change in the relevant regulations, so I proceeded. I now discover that this is a scam. Disclaimers are, predictably, buried in small print, as are attempts to circumnavigate consumer rights by asserting that in effect all such rights to stop the process or claim a refund are waived once their 'process' has begun. Reading more widely about this organisation leads me to understand that now that they have my payment details, I can expect further charges for their 'cloud' service, for which it was never made clear there would be any charge at all. This is a carefully crafted deception tiptoeing on the edge of legality to hoodwink the public. These unscrupulous people now have my personal information.

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EHIC Direct | 10/07/2017 11:41 | VERIFIED

Dear Keith Mildenhall, Thank you for your email. We are sorry that you feel this way, we do not aim to mislead, the Ehic Direct website does not show any resemblance to the official NHS service. If you would like to cancel an application you may Email: [email protected] or please call 0303 0314 779, please press Option 2 then Option 0 Monday - Friday 10am-5pm.


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