Public BEWARE. This company makes false promises. - Complaint about Energy Home Improvements - A Spokesman Said

Public BEWARE. This company makes false promises.

Complaint about  Energy Home Improvements  | AWAITING RESPONSE


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Dorothy Taylor/ Seaton

16/06/2017

Public BEWARE. This company makes false promises.

Complaint about Energy Home Improvements

My 80 year old parents received a cold call promising them a new boiler under a new government scheme. They arranged a meeting during which they were told they qualified for a boiler. The rep also tried to sell them new windows and doors and finally convinced them that they also needed eco panels. Their home is only nine years old and in good condition.They gave the rep a cheque for £669.00 which was cashed within 6 days. They were also to pay the balance of £89 when eco panels and boiler were installed. They later received a letter saying "oops you have not qualified for boiler. We have had trouble contacting "energy home Improvements/ ecoglaze" and the person we need to talk to as he is never available and always out of the office. We sent a letter cancelling the whole order with registered post but this was refused at the address on the receipt and sent back.When we finally managed to speak to someone they say we cancelled too late and not entitled to any refund. They have not fitted anything and took our money. I feel they are calling vulnerable people and persuading them to pay money for things they don't need. They are using the government grants to get work and conning elderly people.

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