Torn passport - Complaint about Menzies Aviation - A Spokesman Said

Torn passport

Complaint about  Menzies Aviation  | AWAITING RESPONSE

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Chiara Giomi


Torn passport

Complaint about Menzies Aviation

On 30th May I have flown from London Luton to Florence. When checking in at the airport, the lady at the check-in desk has torn the photo page of my passport, making it unusable. While I was able to fly on that day because I had an ID card, I'll have to spend roughly 200 euros to get a new passport. Both that lady and another one from Menzies said they'd inform the company and that I should contact them for a refund. However, I've tried contacting them a few times already and I've never even received an acknowledgement they'd received my complaint. Since it's their fault that I have to request a new passport, I want to get a refund for the expenses I'll incur in.

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