Shameful Customer Service - Complaint about First Choice - A Spokesman Said

Shameful Customer Service

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Nicole Gossage

18/06/2017

Shameful Customer Service

Complaint about First Choice

Shocking Customer Service. 100% the worst experience I have ever had over the phone. Our booking was cancelled accidentally and when I phoned literally straight away (after 30 mins waiting on hold) I was told we would pay £50 to reinstate the booking...fine. They then HUNG UP and didn't phone back!! I had to wait once again for someone else to pick up! This woman. Awful. Believe her name was Kesha. You'll know it's her if she puts you on hold every 2 minutes to 'sort her phone Out' and no I'm not exaggerating! Why not get a different phone??...she said it would be £400 plus £50 per person to do that exact same I asked the woman before! She argued over me saying there was NO OTHER WAY and that the woman I spoke to was useless and not helpful! Who says that about a colleague?? I went into a Thomson local branch who phoned for me to customer services...who spoke to someone and straight away they said it was £50 per person...no £400 charge. THEY THEN ALSO HUNG UP!! No call back so again we spoke to someone else who said it wasn't possible yet again! I demanded to speak to a manager by this point and finally after having to get rather angry and tell her myself that it is actually possible NOT to charge us £400 cancellation fee for a booking we dont want cancelled...she said yes we will sort it at £50 per person...literally going round in circles with the rudest most useless and untrained staff I've ever come across! If they could've done that all along why didn't they?? Anything to get as much money out of You! Disgusting!! Will never use them again!

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