Damaged Doors / Poor Customer Service - Complaint about Wren Kitchens - A Spokesman Said

Damaged Doors / Poor Customer Service

Complaint about  Wren Kitchens  | ANSWERED


Wren Kitchens

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Gary Bray

19/06/2017

Damaged Doors / Poor Customer Service

Complaint about Wren Kitchens

Delivery came 14th March with every single door, decor panel and drawer fronts damaged in some way. Also damaged sink. Four deliveries later still the same even after being QC inspected as tape and labels say. Trying to get us to have a 5th but we've said no we want a FULL refund. Wren have no care in the world. Can't move back until kitchens done as we have two small children.

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Wren Kitchens | 21/06/2017 13:09 | VERIFIED

Hi Gary, I can see that you have had a final response from our Customer Care management team, so I am unfortunately unable to escalate further. I would advise, as per their suggestion, that you contact the Ombudsman. Regards, Adam


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