Refund never received - Complaint about - A Spokesman Said

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Sarah Burgess


Refund never received

Complaint about

I ordered a pair of boots on 14/11/16 and two weeks later received an email that they no longer had the stock to fulfil the order. I was asked if I was happy to receive an alternative pair of boots instead. I replied to say that I would rather receive a refund than the other boots. I have never heard back from them and have never received the refund, despite having tried to phone and email them on numerous occasions. It is very disappointing considering they are meant to be an ethical company.

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Sarah Burgess | 03/08/2017 16:23

I sent an email with a link to this complaint and finally got a refund after 8 months.

Sarah Burgess | 03/08/2017 16:23

Very glad this prompted them to respond and refund me at last.

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