Awful Staff and Poor Management - Complaint about Morrisons - A Spokesman Said

Awful Staff and Poor Management

Complaint about  Morrisons  | ANSWERED


Morrisons

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D E

19/06/2017

Awful Staff and Poor Management

Complaint about Morrisons

I regret to inform you that I have just had the most horrific shopping experience of my life and have never felt so humiliated over such a basic service error. While paying at the checkout apart from the fact that I was not really acknowledged by "Sara" as she was too busy chatting to other staff, she handed me the incorrect change from a £10.00 note with the receipt saying I had only given her £5.00. I consciously know I only had 2x £20.00 notes and 1 x £10.00 and when I brought this to her attention that the change was incorrect, she said "Oh I don't know if that is right - I will have to check the till." The Till was then closed down for the discrepancy to be checked and I spent an hour waiting for some sort of an answer. I requested that they check the CCTV footage but they refused. Whilst Julie was very polite in trying to help and in the meantime I was rudely shouted at on numerous occasions by Sara saying that "You only gave me a Fiver" in front of other customers and members of other staff. As embarrassing as it was I requested that I speak to a manager in the hope of resolving the issue and having the till checked again. Surprise Surprise Martin replied "we cannot do that - the till is correct" even though Julie did say there was discrepancy of £2.90 over. I brought to the attention to the on-duty manager that the sales assistant was not paying any attention on serving me but he did not seem concerned about it and even more insisted I was in the wrong and there us nothing he can do about it. Even though the till was up on it's takings, he replied "it doesn't matter". As I was feeling so disappointed I decided to return the items I purchased, I therefore lost not only my £5.00 discrepancy from one of your incompetent staff but also I was refused to be given the value of all the coupons used or my coupons back. Extremely poor, unprofessional and disappointing experience with the way your staff handled the situation at the Cannock branch.

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Amber-Rose Reynolds | 27/06/2017 15:33 | VERIFIED

Good afternoon, I've sent you an email and I do hope you hear from you soon. Kind Regards, Amber-Rose Reynolds, Customer Assistant, Wm Morrison Supermarkets PLC


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