Parasol solar panel causes fire - Complaint about The Range - A Spokesman Said

Parasol solar panel causes fire

Complaint about  The Range  | AWAITING RESPONSE

The Range

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Hayley Warwick


Parasol solar panel causes fire

Complaint about The Range

I received a call at work to say neighbours had seem from the top of my parasol and had called the fire brigade knowing nobody was at home other than the dog. 2 fire tricks arrived approx 10 fire fighters as the solar panel had exploded and set the parasol alight which then spread to 4 panels of fencing. Burnt out my decking and patio rattan furniture. It had warped our guttering on the house and melted all the trim around my greenhouse. The fire brigade told us had it not been for our neighbours we would have lost the house. We are waiting for the insurance assessors now and written to the range who have not responded and when we called and asked to speak to a manager we were told they don't put calls thru to managers we have since found out from an ex range employee there was a product recall on this item last year when we bought it but we were never informed of this. We then visited the trading standard recalls and there it was. The recall for the exact parasol and price we paid stating it was a fire hazard and an immediate recall. I am disgusted with the range. I want a full refund and compensation for what could have happened and what has happened. My garden is ruined for the rest of summer i have lost so much and I want them to take responsibility and act on this.

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