AG Product Support - Complaint about Currys PC World - A Spokesman Said

AG Product Support

Complaint about  Currys PC World  | CLOSED

Currys PC World

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AG Product Support

Complaint about Currys PC World

I have recently noticed that AG Product Support has been taking out a monthly fee from my account. When I checked online, this is from Currys/PC World. I can't think when this happened because the last major purchase from them was back in 2013. I have tried to cancel it through my bank but it does not show up as a Direct Debit or a Standing Order. I am surprised by this, and would like to know how long this has been happening, be refunded for the duration and, finally, how I can cancel it.

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Currys PC World resolved this complaint

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K F | 12/07/2017 15:22

Whilst the money has been finally returned, I think the Currys Knowhow team need to look at how funds are returned to an account.

K F | 12/07/2017 15:24

This should have been a painless process, but the refunds locked funds significant available funds from me and wasted a lot of time trying to figure out what was happening over a period of 7 days.

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