Wren employed j rotheram to fit my worktops they have been fitted very poorly now wren wont deal - Complaint about Wren Kitchens - A Spokesman Said

Wren employed j rotheram to fit my worktops they have been fitted very poorly now wren wont deal

Complaint about  Wren Kitchens  | ANSWERED


Wren Kitchens

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nicola Morgan

20/06/2017

Wren employed j rotheram to fit my worktops they have been fitted very poorly now wren wont deal

Complaint about Wren Kitchens

I purchased my dream kitchen with qurtz stone worktop from Wren in jan 2017. The sales team were amazing and showered us with prosecco giving us a bottle to take home. Little did i know this was to be a complete disaster and i was making a huge mistake. The kitchen was delivered on time with several items incorrect however i understand this happens and eventually the issues were resolved. The experience i then had with the quartz worktop installers J ROTHERHAM was unbelievable. I was left for several weeks with no worktops while they delayed in measuring and supplying the worktops. This meant no washing machine, washing facilities or gas hob as these had to be fitted after. When they eventually arrived to fit them 18 working days later they fitted the island wrong, the ceramic sink set beneath the granite is hanging on its support by only a few mm and looks to fall anytime and the long length of worktop is fitted of the wall with a gap of 1/2 inch. The wall is new and drylined and completely straight the work top has been fitted short along the entire length. J Rotherham did attend to realign the island and shoved some gray silicone along the gap of the worktop and then tried to advise i had signed the work off as a satisfied customer. The paper work was subsequently sent to me and i had clearly only signed off the re-aligning of the island. To my dismay i have been dealing with the customer service team who i might add is possibly the worst customer service adviser i have ever had the misfortune to deal with and actually told me to take my issue with the worktop up with J ROTHERAM myself as they had closed the complaint down (without even speaking to me!) even though i had placed an order for worktops and units with WREN for thousands of pounds. I never add comments on social media or feedback forums but i do not want to other hard working people paying thousands of pounds of their hard earned cash to this appalling company. I also fully intend to be treated fairly and get the dream kitchen that i will paying for OVER THE NEXT THREE YEARS!!!

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Wren Kitchens | 22/06/2017 11:27 | VERIFIED

Hi Nicola, I understand that you are already in contact with our Customer Care management team, and that JRotherham are due to visit and inspect your worktop. You will be contacted directly to arrange a date. Regards, Adam


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