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Gaynor Clarke


Vets Now

Complaint about Vets Now

On Sunday the 18th of June we were very concerned about our King Charles spaniel as she was very distressed and panting. On a brief check up he really couldn't give us an answer foolishly we told him she had a heart condition so immediately that was the problem! I did mention could he look in her ears as they had seemed to be bothering her I was totally ingnored. His advice was go home put her in front of a fan and take her to her own vets tomorrow. We did take her the next day and it won't surprise you when I say this she had a chronic ear infection I feel totally ripped of a total of £170.00 for nothing on checking the bill I had even been charged £12.68 admin fee for filling in the insurance claim form I did tell them she wasn't insured I hadn't noticed this until I got home I would have no problem with paying this amount had I thought she had received appropriate treatment or was it a case of his an old age pensioner who is an easy prey

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