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Gaynor Clarke

20/06/2017

Vets Now

Complaint about Vets Now

On Sunday the 18th of June we were very concerned about our King Charles spaniel as she was very distressed and panting. On a brief check up he really couldn't give us an answer foolishly we told him she had a heart condition so immediately that was the problem! I did mention could he look in her ears as they had seemed to be bothering her I was totally ingnored. His advice was go home put her in front of a fan and take her to her own vets tomorrow. We did take her the next day and it won't surprise you when I say this she had a chronic ear infection I feel totally ripped of a total of £170.00 for nothing on checking the bill I had even been charged £12.68 admin fee for filling in the insurance claim form I did tell them she wasn't insured I hadn't noticed this until I got home I would have no problem with paying this amount had I thought she had received appropriate treatment or was it a case of his an old age pensioner who is an easy prey

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