Car hire/insurance complaint - Complaint about Do You Spain - A Spokesman Said

Car hire/insurance complaint

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Mandi Porter

21/06/2017

Car hire/insurance complaint

Complaint about Do You Spain

We paid car hire through Do you Spain and the additional insurance. Booking ref- DYS-21639295. We were delayed with our flight and when we arrived at Alicante airport the car hit office was shut? We spoke with other car hire companies and was advised that they shut at 23.00pm. To our discust we then had to get a taxi to our destination which cost €82.00 for a seven seater and then two of us had to return the next day at €62.00 this was a additional cost that should not have needed to pay???? Then we we finally got to the airport and the car hire office to be told that they might not have a car for us!!! I explained that the office was closed and we had already booked a paid for car hire. He then found us a seven seater but advised that we had to take out there insurance and the one we purchased through Do You Spain was not of any use. The insurance I purchased was €52.00 but then I had to pay an additional €259.38. As you can imagin we are not happy and would like to recommend using this company and return to them as customers but would like a refund of our taxi money that had to be paid to get to accommodation and the insurance that had to be paid twice. The car that we got was in poor condition with dents and obviously had been hit quite bad on passenger wheelarch/doorThis was not bigeyes in our holiday costs. Thank you for your help in this situation.

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