Treatment and sales - Complaint about Thomson - A Spokesman Said

Treatment and sales

Complaint about  Thomson  | AWAITING RESPONSE


Thomson

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No. 46 of 360 in Travel & Holidays

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Peter Wells

22/06/2017

Treatment and sales

Complaint about Thomson

We had our flight changed and down graded with the letter from the rep stating that our up grade would be refunded within 14 days, this has not happened. We up graded our holiday to premium to get the lounge experience and the extra wide seats on the dream liner and going out we had this and very nice it was, we were told the return flight was delayed due to the ongoing BA issue at the hotel by the rep and that the plane had to be changed and that we are to be down graded and a refund, when we got to Cancun airport we got given our boarding passes and noticed that my wife and I were sitting apart, when challenged the guy on the desk he said that was all that was available, when walking around Cancun airport we discovered that the airport does not have a lounge for Thomson customers so we believe that the up grade was miss sold in the first place, boarding the plane the announcement said the plane had to be change due to it being struck by lightning and then a baggage truck, on on the other passengers said that his friend arrived in Cancun late due to his Virgin flight being struck by lightning then hit by a baggage truck. Strange that two planes having the same incidents. Thomsons called me 20 days later to say that they are send a cheque to be and will be paid within 28 days so now two months nearly to get a refund on some thing that I was never going to get fully in the first place. Thomson are a poor excuse of a travel company that are quick to take your money but very very slow at refunding, and they cant even repay your account they have to send a cheque?

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